ku966's Privacy Policy
Your personal information is of the utmost value to us. ku966 takes every precaution to protect the privacy of each member.
Introduction & Scope
This privacy policy applies to all users of the ku966 platform. Please read it carefully.
Purpose of This Policy
ku966 ("Platform", "we", "our") operates a reliable online entertainment service for users in Bangladesh. This privacy policy ("Policy") describes how we collect, use, store, and protect your personal information.
By registering on our platform or continuing to use our services, you are giving your consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.
Scope of Application
This Policy applies to all of the following:
- All members registered on the ku966 platform.
- Guest users visiting the platform's website.
- Any person using any service or feature of ku966.
- Any person who contacts ku966, whether by email or live chat.
What Information We Collect
ku966 only collects information that is genuinely necessary to provide its services.
Personally Identifiable Information
During account registration, we collect the following information:
- Full name (in Bengali or English).
- Date of birth — for age verification purposes only (to confirm you are 21 years of age or older).
- Email address.
- Mobile number.
- Country or region of residence.
Financial Information
To process financial transactions, we collect relevant payment method details. Our accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer. We only collect and use as much of your payment account information as is needed to complete a transaction — your full PIN or password is never collected.
Usage & Technical Information
Some information is collected automatically while you use the platform:
- IP address and device identifier information.
- Browser type and version.
- Operating system information.
- Pages visited on the platform and session duration.
- Login time and date.
- Game history and betting activity.
- Information collected through cookies and similar tracking technologies.
Communication Information
When you contact our support team — via live chat or email ([email protected]) — a record of that conversation is kept. This helps us improve our service quality and provide you with better assistance in the future.
Purpose of Information Use
Collected information is used only for specific and legitimate purposes.
Service Operations
Using your information, we:
- Create and manage your account.
- Process and confirm transactions.
- Provide uninterrupted gaming and betting services.
- Apply bonuses and promotional offers.
- Deliver VIP program benefits.
- Respond to support requests.
Safety & Security
We use information to ensure your protection:
- To detect and prevent fraud and unauthorized account access.
- To monitor suspicious transactions.
- To verify your identity and keep your account secure.
- To maintain the integrity of the platform.
Service Improvement
By analyzing usage patterns, we continuously improve our platform. This analysis is conducted on an aggregate basis, not at the individual level, so your personal identity remains protected.
Communications
We may contact you regarding the following:
- Important account-related notifications.
- Transaction confirmation messages.
- Security alerts.
- Promotional information with your consent (which you may withdraw at any time).
Information Sharing & Disclosure
ku966 never sells your personal information to third parties.
What We Do Not Do
Our firm commitment is:
- Your personal information is never sold or rented to any third party.
- Information is not shared with third parties for marketing purposes.
- Your financial information is not shared with any unnecessary party.
Limited Information Sharing Cases
Information is shared with relevant parties only in the following circumstances:
- Service Providers: With payment processing providers (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure and cybersecurity service providers, who are bound by strict confidentiality agreements with us.
- Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive only the minimum information necessary to operate the games.
- Legal Obligations: In response to a court order, valid legal process, or a lawful request from a competent authority.
- Business Transfer: In the event of a company merger or asset transfer, user information may be transferred to the new owner — prior notice will be given in such a case.
Cookies & Tracking Technologies
ku966 uses cookies and similar technologies to improve the user experience.
What Cookies Are and Why They Are Used
Cookies are small data files stored on your device. ku966 uses the following types of cookies:
- Essential Cookies: Required for the basic functioning of the platform — maintaining login sessions, ensuring security.
- Functionality Cookies: Remember your preferences and settings, such as language selection.
- Analytical Cookies: Monitor platform usage to help improve services. This information is analyzed on an aggregate basis.
Cookie Controls
You can control or refuse cookies through your browser settings. Please keep in mind, however, that disabling essential cookies may cause some platform features to not work properly and may affect your user experience.
Data Security Measures
To protect your information, ku966 uses the highest industry-standard security technologies.
Technical Safeguards
Our security infrastructure includes:
- SSL/TLS Encryption: All data exchanged between your device and our servers is encrypted.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Firewall Protection: Advanced firewalls to protect servers from unauthorized access.
- Secure Payment Gateway: All financial transactions are processed through secure channels.
- Regular Security Audits: To identify and address potential vulnerabilities.
Organizational Safeguards
Alongside technical safeguards, we ensure:
- Only authorized personnel have access to your personal information.
- Data access rights are restricted according to each employee's responsibilities and role.
- All staff receive training on privacy and security.
- Procedures for investigating and handling data security breaches are kept in place.
Data Retention & Period
Your information is retained only for as long as necessary.
Retention Policy
Your personal information is retained for as long as your account remains active. Even after an account is closed, some information may be kept for a specified period for the following reasons:
- To meet legal or regulatory obligations.
- The requirement to maintain records of financial transactions.
- In the event of a dispute or legal claim.
- For the purpose of fraud prevention and investigation.
Once the designated retention period has ended, information is securely deleted or anonymized.
Information After Account Closure
If you want to close your ku966 account, email [email protected] or contact us via live chat. Once the account closure request is processed, your information will be deleted as quickly as possible, though some data may be retained for a specified period due to legal obligations.
Your Rights
As a ku966 user, you have certain fundamental rights over your personal information.
Right to Access Information
You can request to view the information held in your account at any time. We will let you know what information we have about you, why it is being stored, and how it is being used.
Right to Correct Information
If there is any inaccuracy or incompleteness in your information, you can request a correction. Some information you can update yourself in the account settings. For the rest, please contact our support team.
Right to Opt Out of Marketing Communications
If you no longer wish to receive our promotional emails or messages, you can request to stop them at any time — email [email protected] or let us know via live chat. However, transaction-related and account security notifications cannot be turned off, as they are part of the service.
Limitations on Exercising Rights
In some cases, exercising your rights may be limited due to legal obligations, security reasons, or the need to protect others' rights. In such situations, we will explain the reasons to you in detail.
Protection of Minors
ku966 takes a strict stance against participation by minors.
Age Restriction
ku966 is only for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. We verify age at the time of registration.
If we receive evidence that a minor is using our platform, we will immediately close that account and delete all associated information. If a guardian believes their child is using our platform, please contact [email protected] immediately.
Third-Party Services
We rely on third-party software providers to operate games.
Information with Game Providers
Games from reputable software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt are available on the ku966 platform. These providers follow their own privacy policies. When playing their games, the terms of service of the relevant provider may apply.
Information with Payment Processors
During deposits and withdrawals (via bKash, Nagad, Rocket, Upay, or bank transfer), the relevant payment provider's platform is used. These providers process your information under their own privacy policies. We share only the information necessary to complete the payment with them.
Policy Changes
This privacy policy may be updated from time to time.
Notice of Changes
If there are significant changes to this privacy policy, we will notify you in the following ways:
- A notification will be sent to your registered email.
- A notice will be clearly displayed on the platform.
- The updated date of the policy will be stated on this page.
If you continue using the platform after the changes, it will be assumed that you agree to the updated policy. If you do not agree with the changes, please contact us to close your account.
Privacy-Related Questions or Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.
Email:
Or use the live chat option on our website.
To learn more, read our Terms and Conditions and Responsible Gaming policy.